Notes from the Manager
Related Strips: #874: The Spirit of the Season
Probably one more strip in this chapter, unless I change my mind about something! Which happens.
As for this strip, I wanted to have Norma slip in a comment about how the customer really only wanted free passes anyway, but there wasn’t any room. Speaking from experience, if you complain about something, it’s pretty easy to get free passes.
With me, when I complain about something, it’s almost always a presentation thing, and I really just want them to fix the problem and/or never let it happen again. Yet almost every multiplex I’ve been to in Chicago or Minneapolis, I’ve had to complain about the presentation: either too-dark screens (old bulbs), focus issues, 3D ghosting/crosstalk, or sound problems.
Most recently, a small two-screen theater in Minneapolis had focus issues and a too-dark screen when I saw Frozen. I fired off a (polite) complaint to the management, and along with an apology and an explanation that it was improperly cleaned porthole glass that caused the issues — the first I’ve heard of that issue. I also got a couple of passes mailed to me that I’m a little nervous about ever using. (“Sorry our movie presentation sucked; here’s passes so you can see more movies here!” Hmm…)
Anyway. How about you guys? Have you ever complained about something to management at a theater? How did they respond?
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Wednesday, September 3, 2014
I just purchased a new shipping module for The Multiplex Store that gives me more flexibility in setting shipping and handling costs, so US customers will see much better rates on all (physical) items in the Multiplex Store. If any of you guys in the US balked at the shipping costs before, be sure to check them out now.
Books are $5 for the first one then $1.50 per additional book (rather than $5 per book), saving you $3.50 if you order two books. T-shirts are now $4 for the first shirt (any size) and $1.50 per additional shirt. And sketches and other artwork are also $4 for the first item, then $1 per additional item.
Rates for international customers are unchanged; I still use USPS First Class International’s rates as they are quoted by the USPS without any additional markup.
Now is as good as any to pick up that copy of Multiplex: There and Back Again!
Other Recent Posts
- Trailer Watch: The Theory of Everything trailer
- Trailer Watch: Mad Max: Fury Road Comic-Con First Look trailer
- Trailer Watch: Gone Girl trailer #2
- Somerville Theatre Midnight Specials film series
- Trailer Watch: Studio Ghibli’s When Marnie Was There teaser trailer
- Trailer Watch: Bill Murray in St. Vincent
- Multiplex is now in Comic Chameleon!
- “Duet” by Glen Keane
- “The Gunfighter” by Eric Kissack and Kevin Tenglin
- Turtle Power (and other things)