Notes from the Manager
Related Strips: #874: The Spirit of the Season
Probably one more strip in this chapter, unless I change my mind about something! Which happens.
As for this strip, I wanted to have Norma slip in a comment about how the customer really only wanted free passes anyway, but there wasn’t any room. Speaking from experience, if you complain about something, it’s pretty easy to get free passes.
With me, when I complain about something, it’s almost always a presentation thing, and I really just want them to fix the problem and/or never let it happen again. Yet almost every multiplex I’ve been to in Chicago or Minneapolis, I’ve had to complain about the presentation: either too-dark screens (old bulbs), focus issues, 3D ghosting/crosstalk, or sound problems.
Most recently, a small two-screen theater in Minneapolis had focus issues and a too-dark screen when I saw Frozen. I fired off a (polite) complaint to the management, and along with an apology and an explanation that it was improperly cleaned porthole glass that caused the issues — the first I’ve heard of that issue. I also got a couple of passes mailed to me that I’m a little nervous about ever using. (“Sorry our movie presentation sucked; here’s passes so you can see more movies here!” Hmm…)
Anyway. How about you guys? Have you ever complained about something to management at a theater? How did they respond?
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Friday, August 15, 2014
There’s no telling how the film will turn out, but the trailer for The Theory of Everything impressed me by having a respectably balanced focus on both the life of Stephen Hawking (and relationship with his first wife) and the work he is so admired for, unlike so many other film biographies of so-called Great Men.
James Marsh (Man on Wire) directs Eddie Redmayne and Felicity Jones in the November 7th release.
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