First  |  Previous  |  Permalink  |  Next  |  Latest

#875: Cold as Ice

January 6, 2014

Notes from the Manager

Related Strips: #874: The Spirit of the Season

Probably one more strip in this chapter, unless I change my mind about something! Which happens.

As for this strip, I wanted to have Norma slip in a comment about how the customer really only wanted free passes anyway, but there wasn’t any room. Speaking from experience, if you complain about something, it’s pretty easy to get free passes.

With me, when I complain about something, it’s almost always a presentation thing, and I really just want them to fix the problem and/or never let it happen again. Yet almost every multiplex I’ve been to in Chicago or Minneapolis, I’ve had to complain about the presentation: either too-dark screens (old bulbs), focus issues, 3D ghosting/crosstalk, or sound problems.

Most recently, a small two-screen theater in Minneapolis had focus issues and a too-dark screen when I saw Frozen. I fired off a (polite) complaint to the management, and along with an apology and an explanation that it was improperly cleaned porthole glass that caused the issues — the first I’ve heard of that issue. I also got a couple of passes mailed to me that I’m a little nervous about ever using. (“Sorry our movie presentation sucked; here’s passes so you can see more movies here!” Hmm…)

Anyway. How about you guys? Have you ever complained about something to management at a theater? How did they respond?


Share This Strip:   Twitter Facebook Google+ StumbleUpon

Become a Multiplex patron

Multiplex is supported by Andrew Hathaway at Can’t Stop the Movies, A Fan of Coherence, and readers like you via PATREON. Help keep the Multiplex 10 open for business by becoming a patron today!

Patron rewards include:

  • Free eBooks!
  • Multiplex Movie Reviews and other bonus comics
  • Character doodles!
  • Invites to Google Hangouts!
  • Sneak peeks at early and in-progress strips and artwork!
  • and MORE!

Visit my Patreon page to learn more!

Deleted Scenes Blog

Bonus comics, drawings,
movie trailers and more

Cyber Monday is stupid, but the books are on sale, anyway!

Monday, December 1, 2014

In addition to the Multiplex Book set being 25% off, the individual Multiplex books are now 20% off each — and for you digital comics readers, the PDF eBooks are on sale, as well. Check out the EXTREME SAVINGS at the Multiplex Store today!

I feel like a prostitute every time I write copy like this. Not that there’s anything wrong with that.

Other Recent Posts

RETURN TO TOP OF PAGE